Frequently Asked Questions:
1. What information do I need to make a reservation by phone or e-mail?
Answer: We will need your First and Last Name, cell phone or home phone number, the date of travel, the airline and flight number you are flying, and either the arrival time in Atlanta or the departure time in Atlanta. It is very important that the date of travel be the one for Atlanta and not necessarily the date you departed to Atlanta as red eye and international flights can begin on one day and arrive on a different one.
2. What do I do when I arrive in Atlanta?
Answer: Once you deplane, if you are running close to your Shuttle's departure, you should call in from the Concourse as soon as you exit the plane, otherwise check in with us from the baggage claim area for your airline. Do even if you have no luggage to claim as you will need to go past baggage claim to reach the loading area. Always call from inside the terminal as it is usually too loud to be heard over a phone outside.
3. Is there a limit or extra charge for luggage?
Answer: While there is no set limit on luggage, anyone planning to carry more than two large suitcases and carryon should inform the reservation taker so that we can be certain to have a vehicle with sufficient space to accomodate your luggage. As for an additional luggage charge, that is a case by case instance based upon the nature of the excessive luggage.
4. Do we allow pets to be transported?
Answer: Yes, dogs and cats are allowed provided they are housed in an airline approved pet carrier. Service dogs are exempt.
5. Why do I have to call when I get to Atlanta?
Answer: The reason passengers are encouraged to call in is to avoid being left when they have a close arrival, and for the passenger to be directed to the current loading area. Airport shuttles load at different places depending upon a number of factors and the loading area is subject to change without notice. In 27 years, we have had at least a half dozen different loading zones, and with the constant construction at the airport, changes are sure to happen.
6. Are tips included?
Answer: No, tips are strictly between the passenger and the driver. Your fare is strictly for the costs of your transportation and any gratuity between you and the driver is a matter of your conscience and the level of service the driver gave.
7. How can I pay for my fare?
Answer: We accept Cash, local checks, Visa, MasterCard, and American Express Credit Cards. All Credit Cards have to be called into the office, so when you make your reservation, be sure to give the person taking your reservation the card number and expiration date. For high volume business clients, we can set up an account whereby your business is invoiced.
8. How do I get a credit card receipt?
Answer: If you want a copy of your credit card receipt, send an email request to "firstname.lastname@example.org" with the word receipt in the regards line.
9. What is your cancellation policy?
Answer: You may cancel your reservation without penalty at any time prior to Shuttletran dispatching the driver.
10. Should I confirm my reservation?
Answer: You are not required to do so, but you are always welcome to do so.